Our North East office – based at Gosforth Business Park in Newcastle-upon-Tyne – has reached a significant milestone comfortably ahead of schedule. JM Glendinning Insurance Brokers North East now has 3,000 live customers – a milestone they didn’t expect to reach until next year.
Having acquired over 1,000 customers in their first year of trading they had expected to reach the 2,000 mark this trading year. However, growth has accelerated further than expected, taking them instead to the 3,000 customer mark, which they reached a month before the end of their second year.
Neil Forrest, Managing Director of the North East business commented:
“The success is really simple, it’s down to great staff who give first class service and advice. Most of our customers come to us having spoken to one or more call centres first and struggled to find the cover they need. We get great feedback from them for our flexibility to get the right decisions out of insurers. We’re delighted to get regular feedback such as ‘’It’s lovely to talk to a human being’ or ‘At last I have finally found someone who knows what they’re talking about.’
Of course a successful business isn’t just about winning new clients, you need to keep them as well. And that’s why our client servicing team are just as well qualified, knowledgeable and human as our new business team. Thank you so much to our great team of people and here’s to 5,000 customers 2 years before plan.”
The North East office specialises in finding cover for businesses that have struggled to find cover elsewhere. They use their market knowledge and the strength of their relationships with leading insurers to find the right cover. To date they have built a track record of finding cover for unusual businesses, some of whom have been declined when trying to deal direct with insurers or larger brokers.