New 24/7 Motor Claims Management

With JM Glendinning, you can resolve your motor claims quickly and easily, thanks to a new service we’re offering from ALPS (Auto Legal Protection Services Ltd).

What’s more, we also aim to keep you mobile in the event of an incident, with a replacement vehicle being available for at least 14 days in the event of an accident, fire, theft or total loss claim.

If you have a current motor insurance policy arranged through JM Glendinning – be it as a private individual, or as part of a fleet or motor trade policy – you will now benefit from this service. In the event of an accident or claim, all you need to do is call our 24/7 claims helpline, which will be answered within 10 seconds, and the specialist claims advisers will help you through the process.

You will then be allocated a dedicated claims handler to manage your claim from start to finish. They will handle all discussions and negotiations with insurers, and if appropriate will make arrangements for a courtesy car while the claim is being resolved.

Here’s a brief summary of what the ‘ALPS Complete’ service offers:

• 24/7 Claims helpline, answered within 10 seconds
• Legal Expenses cover included as standard, covering incidents anywhere within the EU
• Like-for-like replacement vehicle for non-fault incidents
• Dedicated claims handler from start to finish
• All communication with insurers handled on your behalf
• Guaranteed to keep you mobile in the event of a fault incident, fire, theft or total loss situation*

* The replacement vehicle entitlement is restricted to 14 days, with the option to extend/upgrade at a reduced rate if required.

The Claims Reporting Line number is 0844 848 1200. Documentation, including a key fob with contact details, will be issued when you next take out or renew a motor policy with us. We’re confident that this service will make it quicker and easier for you to resolve motor insurance claims, especially when they occur outside of office hours. However, should you have any problems or queries, or need to know more about the service, please call us on 01943 969 131.